Effects of the coronavirus pandemic

• Our worldwide contacts in sales and service are still available when working from home.

• Where official restrictions apply, we have emergency plans in place for sales and service to provide further comprehensive support for customers.

• With an account on endress.com, customers can track deliveries, get prices and delivery times and order products.

• Technical information, drawings, documents etc. can be downloaded from endress.com at any time.

• With Smart Support, Endress+Hauser supports customers online with service issues.

• The Visual Support app enables audio and video communication via mobile and stationary devices for service cases.

• We are still generally able to deliver; our global production network is up and running.

• In delivery logistics, restrictions on the part of service providers are resulting in longer regional transit times. Our sales centers are informing and supporting affected customers.

• Material availability in our plants is ensured for the coming weeks.

• We are working hard to ensure that these materials remain available beyond this period.

• Wherever possible, we are pursuing a dual sourcing strategy in procurement, ideally from sources in different countries or on different continents.

• For critical components, we have sufficient safety stock.

• We constantly adapt our measures to protect the health of customers, employees and partners worldwide to local conditions.

• We have generally limited travel to essential journeys (e.g. urgent customer service activities).

• We have canceled all major meetings and events until further notice.

• We have taken extensive organizational measures at our sites to ensure a high level of hygiene and to maintain sufficient distance between employees.

• Many employees continue to work from home. This does not affect availability and performance.

Please find here the statement of the Endress+Hauser Executive Board: Covid-19 customer and partner information